Terms and Conditions
Agreement between User and www.rvahomeowner.com
Welcome to www.rvahomeowner.com. The www.rvahomeowner.com website (the "Site") is comprised of various web pages operated by RVA Homeowner. www.rvahomeowner.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of www.rvahomeowner.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.
About the Site
www.rvahomeowner.com (the “Site”) provides informational content, community features, and a referral concierge that introduces users to third-party home service providers and real estate professionals (collectively, the “Network”). RVA Homeowner is not a real estate broker, does not represent buyers or sellers in real estate transactions, and does not list, show, negotiate, or otherwise conduct real estate brokerage services. The Site is provided for informational purposes only.
No Brokerage; No Agency; No Fiduciary Duty
RVA Homeowner is not a real estate broker or brokerage and does not provide brokerage, legal, tax, financial, home inspection, construction, or insurance services. Introductions made through our concierge are referrals only and provided as a convenience. Your use of the Site or any introduction we make does not create an agency, brokerage, or fiduciary relationship with RVA Homeowner. Any such relationship will exist solely between you and the licensed professional under a separate written agreement.
Network & Independent Contractors
All contractors, service providers, and real estate professionals featured on the Site are independent third parties and members of our Network. They are not employees, partners, joint venturers, representatives, or agents of RVA Homeowner, and RVA Homeowner does not supervise or control their work. Any services you obtain are provided to you under a separate agreement between you and the applicable provider. RVA Homeowner is not a party to those agreements and is not responsible or liable for the acts, omissions, advice, workmanship, pricing, availability, schedules, warranties, guarantees, or results of any third-party provider.
Informational Purposes Only; No Professional Advice
All content on the Site—including articles, guides, checklists, and provider listings—is for general informational purposes only and is not a substitute for professional advice. You should consult licensed or certified professionals regarding your specific circumstances. We do not guarantee that Site content is accurate, complete, current, or suitable for any particular purpose.
No Guarantee of Provider Performance
To the maximum extent permitted by law, RVA Homeowner disclaims all warranties, representations, and guarantees regarding any third-party provider or the outcome of any services they offer. RVA Homeowner will not be liable for disputes between you and a provider or for any damages arising out of or related to services rendered by a provider.
User Due Diligence
Before engaging any provider, you are responsible for verifying licenses, insurance, references, and suitability for your project or transaction.
Concierge & Compensation Disclosure
Our concierge may introduce you to licensed real estate professionals and other providers. Where permitted by law, RVA Homeowner or its affiliated personnel may receive a customary referral fee from the provider’s brokerage in connection with a successful referral. You will not be separately charged by RVA Homeowner for the concierge introduction. Any such referral will comply with applicable federal and state laws and ethical rules. RVA Homeowner does not accept compensation that would require it to be licensed as a broker or otherwise create a conflict with these Terms.
Privacy
Your use of www.rvahomeowner.com is subject to RVA Homeowner's Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.
Electronic Communications
Visiting www.rvahomeowner.com or sending emails to RVA Homeowner constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
Children Under 13
RVA Homeowner does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.rvahomeowner.com only with permission of a parent or guardian.
Links to Third-Party Sites / Services
The Site may link to or reference third-party websites, products, or services (collectively, “Third-Party Services”). Third-Party Services are not under the control of RVA Homeowner, and RVA Homeowner is not responsible for their content, terms, privacy practices, or performance. Inclusion of any Third-Party Service does not imply endorsement. Your use of Third-Party Services is solely between you and the applicable third party and is at your own risk. Where needed to deliver requested functionality, you authorize RVA Homeowner to share information with third parties that have a contractual relationship with RVA Homeowner to provide such functionality to Site users.
No Unlawful or Prohibited Use/Intellectual Property
You are granted a non-exclusive, non-transferable, revocable license to access and use www.rvahomeowner.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to RVA Homeowner that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of RVA Homeowner or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. RVA Homeowner content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of RVA Homeowner and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of RVA Homeowner or our licensors except as expressly authorized by these Terms.
International Users
The Service is controlled, operated and administered by RVA Homeowner from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the RVA Homeowner Content accessed through www.rvahomeowner.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
Indemnification
You agree to indemnify, defend and hold harmless RVA Homeowner, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third-party, or your violation of any applicable laws, rules or regulations. RVA Homeowner reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with RVA Homeowner in asserting any available defenses.
Arbitration
In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator's award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.
Class Action Waiver; Small-Claims Carve-Out
To the fullest extent permitted by law, any arbitration or proceeding shall be conducted only on an individual basis and not in a class, consolidated, or representative action. Notwithstanding the Arbitration section, either party may bring an individual action in small-claims court within a court of competent jurisdiction in the Commonwealth of Virginia.
Fair Housing
RVA Homeowner supports the principles of the Fair Housing Act and applicable state fair housing laws. We do not make referrals or recommendations based on protected characteristics.
Liability Disclaimer
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. RVA Homeowner AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
RVA Homeowner AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. RVA Homeowner AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RVA Homeowner AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF RVA Homeowner OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.
Termination/Access Restriction
RVA Homeowner reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the Commonwealth of Virginia and you hereby consent to the exclusive jurisdiction and venue of courts in Virginia in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and RVA Homeowner as a result of this agreement or use of the Site. RVA Homeowner's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of RVA Homeowner's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by RVA Homeowner with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and RVA Homeowner with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and RVA Homeowner with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
Changes to Terms
RVA Homeowner reserves the right, in its sole discretion, to change the Terms under which www.rvahomeowner.com is offered. The most current version of the Terms will supersede all previous versions. RVA Homeowner encourages you to periodically review the Terms to stay informed of our updates.
Contact Us
RVA Homeowner welcomes your questions or comments regarding the Terms:
Contact: Jake Anderson
jake@rvahomeowner.com
540-597-8855
Effective as of October 17, 2025